Please read these carefully.
TTB Full Terms and Conditions
By using this site to make your order, you are offering to buy the goods subject
to these terms and conditions.
We have the right to refuse at our discretion to supply any goods ordered by you in our online store.
Statutory Rights
These terms and conditions do not affect your statutory rights.
Orders
We have the right to refuse at our discretion to supply any goods ordered by you in our online store.
Confirmation
After receiving your electronic order, our system will contact you via email confirming the price you will pay. All our prices displayed on the website include delivery, unless otherwise stated.
Cancellation - No Quibble Guarantee
To guarantee your satisfaction, all our products come with a 7 DAY NO QUIBBLE
GUARANTEE. Simply return the item unused and undamaged in its original packaging
for a full refund (minus 10% delivery surcharge).
When goods are returned using our
7 day no quibble guarantee we will refund the full purchase price of the goods, but not the postage and packaging. However in the case of faulty goods, or goods which we have requested that you return to us, we will refund the full purchase price of the goods plus postage and packaging, and your reasonable costs incurred whilst returning the goods.
When using the
7 day no quibble guarantee and returning goods over £20 in value, we advise you to insure against loss or damage in transit; we will not credit for goods that are subsequently lost or damaged. The cost of this service is minimal and is payable at the Post Office Counter AT THE TIME OF POSTING.
The guarantees provided by
TTB are additional to, and do not affect, your statutory rights as a consumer.
Delivery
We deliver your order right away if we have stock, but goods are subject to availability. We will normally send your order to you in 5 business days. International orders are not currently supported, however we aim to offer this service in the near future.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Shipping and Handling
TTB offer !st Class Recorded Delivery on all orders placed in the UK for delivery to UK addresses. This is our normal delivery service, and we aim to get items to you within 5 days; normally much quicker. On the rare but inevitable occasion that we cannot deliver within this time frame, we will notify you by e-mail, and give you the option of cancelling the order if you prefer not to wait. However, if you have an urgent order, we can ship to you for small additional charge.
PLEASE NOTE: At the moment we can only ship to the UK, Ireland and the Channel Islands.
Payment
Normal Remittance Terms are payment with order using one of our accepted payment methods. Cheque payments will be subject to normal clearance delays prior to us shipping your order (normally no more than 5 working days, though occasionally longer).
We accept Visa, MasterCard, Switch, Solo & Visa Delta, via Google Checkout.
You have several other options to make payment.
1. CHEQUE ( Please make the chq payable to TTB also please allow for clearance time)
2. POSTAL ORDERS ( Please make these payable to TTB)
If you choose options
1 or 2, please forward to the following address with a note containing the product required and your
name & delivery address.
TTB, Garreglwyd, Llangrannog, Llandysul, Ceredigion.SA44 6RR
Receipts
Your order will be despatched to you complete with an Invoice/Receipt .
Mistakes, complaints, and disputes
As a consumer, you have the benefit of our 7 day no-quibble guarantee. If you have made a mistake in your order, you are covered. If we have made a mistake in your order, please contact us, and we will do our utmost to ensure the problem is resolved to your satisfaction.
Faulty Goods
If the goods your ordered turn out to be faulty or arrive in a damaged
condition, you must inform us within 7 days and we will offer you a full refund.
If faulty, we will provide you with your choice of refund or replacement as soon
as possible, and no later than 30 days of agreeing to provide you with the
refund.
Mistakes in bills, receipts or payments
Whilst we endeavour to ensure accuracy in all that we do, occasionally mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible, and no later than 30 days of agreeing to do so.
Complaints
We have many satisfied customers at TTB, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong.
If you have a complaint, please contact us using the many facilities provided by this website. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid
reoccurrence in the future. We undertake to:
Acknowledge complaints your complaints within 5 working days
Advise you how long it will take to resolve the complaint
Keep you informed throughout the process
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